Terms and Conditions of the Rental Agreement

Spain Internet rents out mobile wifi hotspots can be used simultaneously by ten people (or ten devices), using Spanish Mobile operators, and therefore the customer can avoid paying data roaming charges.

 

By using this service, you agree and acknowledge you are renting equipment for travel purposes only, and that you will acquire no rights in the equipment. You agree that we will retain all ownership of the Equipment, including but not limited to user guides and accessories. The Device will at all times remain property of Spain Internet. Customers have no rights other than temporary use.

 

We require you to exercise reasonable care in the use of our equipment, and handle all the equipment in accordance with the instruction we provide. Furthermore, you agree that you will not make any modifications, repairs or damage to all the equipment and that you are fully responsible and compensate if any of those is done.

 

By using our service, you agree and acknowledge that you will acquire no rights in the SIM card and that the Company retain all ownership of the SIM card.

 

Spain Internet rents data SIM cards that can be used in devices that support internet connection through SIM cards (such as phone, tablets, routers, Computers and others).

 

Those devices can be locked to mobile operators and for that reason unable to work with the SIM card we provide. It’s the customer responsibility to identify of the device is not locked to a specific mobile network. Spain Internet will not refund rentals if the customer is unable to use the service due to that reason.

 

We require you to exercise reasonable care in the use of our SIM cards, and handle them in accordance with the instruction we provide.

The SIM cards allow tethering by default. However, there are certain operators that block the Apple products that they sell in order to limit tethering. In these situations, Spain internet cannot be held responsible for limitations in the tethering capabilities of some of the Apple products.

 

Spain Internet rents eSIMs that can be used in devices that are unlocked and that support eSIM technology.

 

It is the Customer responsibility to identify that the device is not locked to a specific mobile network. The Customer is also responsible for ensuring that the customer device is eSIM compatible.

 

The eSIM  allows tethering by default. However, there are certain operators that block the Apple products that they sell in order to limit tethering. In these situations, Spain internet cannot be held responsible for limitations in the tethering capabilities of some of the Apple products.

 

The free shipping costs include the delivery to the designated address, and a included envelop for the return of the SIM card or Router.

When you place an order through our website, you are asked to provide a Spanish address at which you desire to receive the product as well as pickup date. We are not liable for any cases that you fail to receive it although the product has been delivered in time at the right address.

If possible, the package will be delivered the day before your pickup date, otherwise it will delivered in the same day of your starting date.

When you receive it, it is your responsibility to check all the equipment and verify that it is in good working condition. We will assume all risk of loss and damage from the delivery of the Equipment to your designated address.

Due to customs restrictions in Canary Islands we do make deliveries at this destination.

The Devices or SIM cards should be returned, using the enclosed prepaid envelope.

The Customer is required to proceed to return the equipment no later than midnight on the last day of the rental period and the package should be postmarked on that day or the day after.

In case that the customer have lost the package that we provide for return, it is the customer responsibility to ship it by post, and pay for those return costs. If the customer leaves Spain without posting the device, it is his responsibility to ship it as soon as possible. It is then his responsibility to pay for the international return shipping charges.

The items should be returned in working order and good physical condition. Otherwise it will result in compensation.

Failure to return the Equipment (including all accessories) promptly to us will result in the incurrence of late charges. In the event that we fail to receive the Equipment, you will incur on a daily penalty fee until the date the Equipment is received. The daily penalty fee will be based on the late fee of 5€/day. If for any reason you are unable to return the Equipment to us, including but not limited to the Equipment being lost or stolen during the Rental Period, then you should contact us immediately, so that you do not incur additional late charges.

The customer is responsible for all loss or damage to the equipment during the rental period. All customers are required to report any loss or damage caused during the rental period to the Company immediately and follow instructions given afterwards.

Any of those cases will result in the incurrence of the following additional charges: Portable Wi-Fi router: 80€ SIM card: 10€ AC adapter: 10€ USB cable: 5€

We accept cancellation of the order at any time, and issue a refund. However, the refund depends on how early the customer cancels the order. We apply the following  rules:

 – No later than 1 week before the pickup date: Full refund

 – Within 5 to 3 days before the pickup date:  Full or partial refund, depending if the shipment has already occurred

 – Less than 3 workdays days until the pickup date: partial refund.

If you need to cancel your order, please send us an email with your order information. We consider the time when we received cancelation request via email as the accepting time. Local time applies here. Refund will be issued within 3 days from the day we receive the cancelation request via email.

 

Note: The partial refund is equal to the full refund minus the shipment costs (15€)